TROY, Mich., Oct. 13 /PRNewswire/ -- TelNet Worldwide, Inc. (TelNet) announced a series of milestones, including the appointment of a new chief executive officer, an expansion of products and services for the small- and mid-sized business market, and growth in revenue and profitability. The announcement was made by TelNet founder and president, Mark Iannuzzi.
Patrick O'Leary, former chief executive officer of LDMI Telecommunications with 20 years of telecommunications sector experience, is now serving as chief executive officer and board member at TelNet. Mr. O'Leary had been serving as board member and interim CEO.
Regarding O'Leary's appointment, Mr. Iannuzzi noted, "Having Pat at the helm brings proven leadership. He is someone who has built and expanded networks, secured financing, and attracted key talent in our industry."
One of Mr. O'Leary's major initiatives has been expanding the company's voice and data product suite to serve small- and mid-sized businesses.
Since its inception in 1998, TelNet primarily served as a wholesale telecommunications provider to Internet Service Providers and larger businesses throughout the U.S. Over the past eighteen months, TelNet management worked to align its products, people and backbone technology to serve the small- and mid-sized business market. The company now offers the combined advantages of both a traditional TDM-based network and next generation IP-based technologies.
The company's product suite now includes a full complement of business essential services, including integrated voice and data T1 solutions, Hosted PBX, Private Line, dedicated T1 Internet, PRI, local/long distance phone service, conferencing, and unified communications. Each of the products is designed and priced to help businesses improve productivity, streamline processes and be cost efficient.
"Our goal is to provide multiple options of connectivity for the customer, " stated O'Leary, "and layer on applications that really make a difference to business customers."
In addition, TelNet has completed several phases of its planned network and technology expansion, investing in its customer care infrastructure and enhanced back office technology.
Expanding on solutions it can bring to both its business and wholesale customers, TelNet made a significant investment in Superior Contact, its contact management center. Superior Contact offers business clients a host of contact solutions, including live inbound and outbound care, automated interactive call management, third party verification and remote agent applications.
"Whether a company is looking for a provider to handle overflow for their customer service department, or completely outsource it, our investment positions us to do that well for a myriad of industries," said O'Leary.
These initiatives have helped boost both the company's 2009 revenues and profitability.
"We're proud to have achieved these milestones, particularly in the highly competitive and cost-intensive telecom arena during this economic downturn," added Mr. Iannuzzi. "It's especially gratifying that we're doing it here, as a Michigan-based business. Looking forward, we intend to build on our strengths: a scalable network that allows us to deliver better products to more customers more affordably, as well as our industry leading customer care."
About TelNet Worldwide
TelNet Worldwide, Inc. is a leading provider of essential business communications products and services, including converged voice, data and connectivity solutions. TelNet's next generation applications, information management tools, network customer-focused professionals empower businesses to improve productivity, streamline processes and save money. Headquartered in Troy, Michigan, the company employs a robust and growing group of talented individuals. TelNet also owns and operates Superior Contact, a world class contact management center. For more about TelNet, visit www.telnetww.com. For more about Superior Contact, visit www.superiorcontact.net.
SOURCE TelNet Worldwide
TelNet Worldwide
