RCM Technologies, Inc. Joins with Viable Resources for Implementation and Installation of Avaya, Inc. Hardware and Software

PARSIPPANY, N.J., May. 07 /PRNewswire/ --

PARSIPPANY, N.J., May 7 /PRNewswire-FirstCall/ -- RCM Technologies, Inc. has joined forces with Viable Resources, Inc. to provide implementation and installation services to business partners of Avaya. The combination of RCMT's unique ability to operationalize a streamlined, dependable process coupled with the skills of Viable Resources to implement Avaya's solutions, is a winning combination for Avaya's customers and Business Partner community.

"This is great news for the indirect channel and our customers," advises Strategic Products and Services (SPS) Sales Vice President Jim Felicetti, one of Avaya's largest Business Partners. "We have successfully partnered with Viable Resources on numerous occasions on the professional services side for some very challenging implementation-proving they already have the hard part down! It just makes sense that they now offer the full end-to-end implementation."

The newly introduced, Viable Resources Implementation Services or VRIS will be operationally supported by RCMT and will deliver turn-key implementations to the Avaya indirect channel. A typical project entails customized implementation of Unified Communications, IP Telephony, Contact Center and Enterprise Solutions. In order to maximize the efficiency of the partnership for Avaya dealers, VRIS includes project management, pre-sales support; proposal requests; pricing; and scheduling delivered by a team of dedicated consultants to insure complete project success.

"We knew right away that the VRIS solution would be well-prepared, well-equipped and well-qualified to address this new arena without missing a beat," says RCMT Senior Vice President Bill Gargano. "And, to make this particularly easy, with our support VRIS includes a help line for sales proposals, questions and orders so the Avaya Business Partners can seamlessly transition to VRIS without any challenges or chaos."

To engage the new implementation capabilities of VRIS, just call 877-PM-AVAYA

About RCMT

RCM Technologies, Inc. is a premier provider of business and technology solutions designed to enhance and maximize the operational performance of its customers through the adaptation and deployment of information technology and engineering services. RCM has been and innovative leader in the design, development and delivery of these solutions to commercial and government sectors for more that 35 years. RCM's offices are located in major metropolitan centers throughout North America. Additional information can be found at http://www.rcmt.com.

About Viable Resources Implementation Services

VR and VRIS are wholly owned by Contact Center Resources, LLC. Viable Resources, Inc. (VR) is a Contact Center Professional Services firm with over 850 years of combined experience in the implementation, integration and optimization of Avaya Contact Centers. VR's portfolio of services and solutions includes: Business Consulting, Integration Services, Contact Center Design, Call Management System (CMS), Contact Center Express (CCE), Small Call Center and IP Solutions, CTI Development and Integration, BCMR Desktops, and Avaya IP Office. VRIS provides Implementation Services for all of Avaya's systems and solutions. VR and VRIS sell their services through the network of Avaya Business Partners and provide pre-sales support to the Business Partner community in an effort to help them sell more Avaya Call Center Solutions. The newly introduced Viable Resources Implementation Services (VRIS) will round out the support of Avaya hardware and software solutions by providing turn-key implementations for Avaya's indirect channel. http://www.vr-inc.com.

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500(R), use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.